The Listening Effectiveness Profile measures an individual's capacity to listen effectively, empathetically, and attentively using the following competencies:
- Creating a Conducive Climate
- Showing Positive Interest
- Reading the Speaker
- Paying Attention and Concentrating
- Understanding and Reflecting the Message
The report gives individuals a clear indication of their relative performance in each competency, as well as detailed interpretative notes to use in personal-action planning.